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SHIPPING
For orders with an amount greater than € 80 shipping is free
For orders less than that amountthe Contribution of Transport Expenditure applies only once, to the individual order, regardless of the number of products purchased. This amount is highlighted when you are asked to log in or register to complete your purchase (in any case in the Order Conclusion screen) and then recomprehensive in the Total to pay that you will also be sent via email after the end of the order.
Order evasion times
The order is delivered within 24/48 hours LAVORATIVE; 72 hours for the islands and inconvenienced areas.
WARNING!
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The above times are indicative and subject to change, according to the productive and/or logistic needs (periodi crowding of shipments on wheel and/or to the climatic conditions and/or strikes etc.).
The delivery time cannot be chosen: it depends exclusively on the Courier.
The possibility of taking telephone contacts before delivery is not always active (although it is written in the order notes): remains at the discretion and availability of the Corriere.
It is recommended to designate a place of delivery where someone is present (e.g. doorman, neighbor, commercial exercise of confidence...). cannot assume responsibility for orders not delivered (or delivered late) for the absence of the recipient.
The shipment CORRIERE EXPRESS 24H LAVORATIVE is influenced by the time of order issue
Shipping methods in Italy and Europe
IGLM.store relies on the best national couriers: GLS, DHL, ITALIAN POSTE, BARTOLINI AND FERCAM.
And international: DHL, DPD, SCHENKER and FERCAM
Insurance
We provide total warranty on the goods shipped. In if your product does not come intact, we will charge you to return a new one. Because this sussist condition, it is necessary to send us within 5 days of receiving the goods, an accurate photographic proof of the damage occurred. After that our staff will verify the actual amount of damage and provide replacement unless direct assistance to the purchase brand
Online Tracking (research of your shipment)
The customer will automatically receive it by email. It will then be possible to follow the condition of the shipment directly from the site of the courier to which the goods were entrusted.
It is recommended to register as a User and not as Guest to be able to access tracking.
INFORMATION AND CONDITIONS ON RECESS RIGHT
The right of withdrawal is governed by law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT reference) has the right to withdraw from the purchase contract for any reason.
The purchased goods must be substantially INTEGRO in all its parts with its original packaging/box, and where necessary, not having recorded the product for activation WARNING.
In order to exercise this right, the customer must send us a notice in this regard, within 14 days of the date of receipt of the goods ordered with return costs to the sender. After 14 days from the date of receipt of the goods the shipment for the return will be charged to the customer as from DDL. 206/2005
Upon arrival at our warehouses, the goods will be examined by our operator to assess any damage or tampering (the substantial integrity of the returned property is essential for the exercise of the right of withdrawal) therefore we recommend maximum attention in preparing the package, for example using the original packaging
Procedure to exercise the right of withdrawal:
Open return practice directly in the Customer area or send an email to info@iglm.store containing the declaration of wishing to exercise the right of withdrawal, indicating all the required data:
- Order reference code
- Which products must be withdrawn
- Photos of what received
- Tax receipt
- Problem detected
Then you have to wait for a communication from our Customer Service that authorizes the return with relative confirmation of shipment. Received such communication our Customer Service will send prepaid return label with return of the goods to be delivered to post offices
After the 14 days of delivery you have to send the goods returned within 15 days to:
OFFICE FOR OFFICIAL RESI
I.G.L.M. Electronics
Via Pontescuro, 2
80061 Massa Lubrense (Napoli) - Italy
Procedure for the exchange of goods/products:
Contact Customer Service within 14 days of delivery via: 081 2189164 - Mobile WhatsApp : +39 342 90 57 476 - or by e-mail at info@iglm.store (from monday to friday from 9:00 to 12:30 and from 15:00 to 17:00)
EXCLUSATION OF THE RIGHT OF RECESS
The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to Contracts concluded with Customers having VAT and for bookings made through the site, but with purchase at the point of sale referred to in article 1.4 of the conditions of sale.
Refund time
IGLM Electronic undertakes to refund the customer within 14 days of receipt of the goods by providing the customer with the amount corresponding to the value of the goods resulting from the invoice, directly on the same payment method used for the purchase. Shipping costs are not included in this amount. This in accordance with art.49, 52 e ss, D.Lgs of 14/03/2014
Information and complaints:
For shipments that are damaged to the buyer, a free replacement shipment is provided after notification of the event. For any clarification or complaint IGLM Electronic may be contacted at: 081.21 89 164 - Mobile WhatsApp : +39 342 905 7476 - or by e-mail at info@iglm.store (from monday to friday from 10:00 to 12:00 and from 15:00 to 17:00)
WARNING
All products sold by I.G.L.M. Electronic Srl through https://www.iglm.store/en/ are covered by the manufacturer's conventional warranty and 24 months warranty for compliance defects, according to DL 24/02.
In order to benefit from the warranty service, the Customer must retain the tax receipt (or invoice) that will receive in the package, annexed to the purchased product. The manufacturer's conventional warranty is provided according to the methods described in the documentation present within the product packaging.
For game wearers the guarantee on the product comes by law halved of years as the good becomes instrumental
